Call Centers
Assembled by Carter McNamara, MBA, PhDCall centers provide a variety of services to organizations and customers, for example, handling orders, complaints, providing technical support to customers, etc. The use of call centers is increasing as businesses diversify and their products and services become more complex.
This document contains the following sections
Various Perspectives
General Resources
Various Perspectives
Information and Ideas for Call Center Design and PerformanceCall Centers for All Businesses
The Evolution of Call Center Technology in the Internet Age
Prize-Worthy Call Centers: The nine best call centers we covered in 1999
Documenting the Help Desk Contribution to the Organization
Helping Your Help Desk: Seven Considerations to Increase Effectiveness
Tutorial:
Three Steps For Creating Effective Call Center Measures and Reports
Tutorial:
Call Centers
General Resources
Call Center ResourcesCall Center -- Wikipedia
Call Center Association
Extensive list of online articles about call centers
List of call center resources
E-Summit International: Another extensive list of online articles
For the Category of Customer Service and Satisfaction:
Related Library Topics
Recommended Books
Customer Service
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Customer Satisfaction
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Also See
Sales -- Recommended Books
