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Customer Service
(Note that nonprofits might use the term "clients" rather than "customers")Increasing competition (whether for-profit or nonprofit) is forcing businesses to pay much more attention to satisfying customers, including by providing strong customer service. (It may help the reader to notice the role of customer service in the overall context of product or service development and management. See Product/Service Management. Also notice the Related Info (including customer satisfaction) in the library.)
Sections of This Topic Include:
Basics and Planning
Additional Perspectives
Call Centers
Also see the Library's Customer Service Blog
Basics and Planning
Basic Methods to Get Customer FeedbackMeasuring and Tracking Customer Satisfaction
Customer Loyalty Value Calculator
Customer Feedback Helps You Improve the Customer Experience
Customer Service Basics
Customer Service Strategies…Self-Help is IN
Don’t Forget About Gathering Client Feedback
Outstanding Customer Service – A Call Out to Leadership
Empowered Employees for a Unequivocal Customer Experience
Additional Perspectives
Customer Service IdeasCustomer Service - Web Marketing Today Info Center
Blocks to Customer Focus
Getting It Together: Integrating Customer Focus, Involvement, and Horizontal Management
Are You Creating A Favorable First Impression?
Golden Rules to Customer Service
Relationship Selling: The Path to Sales Success
The Customer Service Zone & Help Center
Creative Customer Service - How Far Will You Go to Wow a Customer?
Seeing Things from the Customer's Perspective
World's Largest Collection of Customer Service Quotes
Is The Service You Aren’t Delivering Driving Your Customers Away?
My Top 5 Customer Service Metrics
Onboarding – How Do You Welcome Your New Customers?
Make An Action Plan To Improve Customer Service
Improving Customer Service Requires Consistency
How to Handle Complaints: The IBM Way
Customer Care and Technical Support (with example survey and monitoring forms)
Customer Service Strategies – Live Chat
Customer Service Is Dying — and I’m Not Feeling So Good Myself!
Customer Service Tips
How One Southwest Airlines Employee Delivered Exceptional Customer Service
What Is Good Customer Service
Developing a Customer Experience Strategy in a Cloudy World
Developing Customer Service Satisfaction
Over Delivering Provides Big Results
For the Category of Customer Service and Satisfaction:
Related Library Topics
Recommended Books
Customer Service
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Customer Satisfaction
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Also See
Sales -- Recommended Books
