Customer Service
(Note that nonprofits might use the term "clients" rather than "customers")Increasing competition (whether for-profit or nonprofit) is forcing businesses to pay much more attention to satisfying customers, including by providing strong customer service. (It may help the reader to notice the role of customer service in the overall context of product or service development and management. See Product/Service Management. Also notice the Related Info (including customer satisfaction) in the library.)
Sections of This Topic Include:
Basics and PlanningAdditional Perspectives
Call Centers
Basics and Planning
Basic Methods to Get Customer FeedbackMeasuring and Tracking Customer Satisfaction
Additional Perspectives
Customer Service IdeasCustomer Service - Web Marketing Today Info Center
Blocks to Customer Focus
Getting It Together: Integrating Customer Focus, Involvement, and Horizontal Management
Are You Creating A Favorable First Impression?
Golden Rules to Customer Service
Relationship Selling: The Path to Sales Success
The Customer Service Zone & Help Center
For the Category of Customer Service and Satisfaction:
Related Library Topics
Recommended Books
Customer Service
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Customer Satisfaction
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Also See
Sales -- Recommended Books
