Customer Service
(Note that nonprofits might use the term "clients" rather than "customers")Increasing competition (whether for-profit or nonprofit) is forcing businesses to pay much more attention to satisfying customers, including by providing strong customer service. (It may help the reader to notice the role of customer service in the overall context of product or service development and management. See Product/Service Management. Also notice the Related Info (including customer satisfaction) in the library.)
Sections of This Topic Include:
Basics and PlanningAdditional Perspectives
Call Centers
Basics and Planning
Advice from Small Business Administration (5-6 links, emphasizing Golden Rule)Basic Methods to Get Customer Feedback
Additional Perspectives
Customer Service IdeasCreating a Favorable First Impression
Relationship Selling: Path to Success
Customer Service - Web Marketing Today Info Center
Getting It Together
Customer Focus/Service
For the Category of Customer Service and Satisfaction:
Related Library Topics
Recommended Books
Customer Service
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Customer Satisfaction
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Also See
Sales -- Recommended Books
