Telemarketing
Assembled by Carter McNamara, MBA, PhDSections of This Topic Include:
Various PerspectivesTelemarketing Problems
Various Perspectives
Basics and Future
7 Steps to Successful TelemarketingTelemarketing Etiquette
also see "Selling Over the Telephone"
Also see:
Advertising and Marketing lawsAppreciative Inquiry
Customer Satisfaction
Customer Service
Feedback
Interviews (exit interviews, by media, for a job, selecting job candidate and research method)
Listening
Presenting
Non-Verbal Communications
Questioning
Sales
Telemarketing Problems to Avoid
Characteristics of Telemarketing Fraud SchemesTelemarketing Fraud
Do Not Call Registry
General Resources
Extensive list of articles, discussion groups, etc., and references to lawsStandards for the Teleservices Industry: The Time is NOW
American Teleservices Association, with another extensive list of information
For the Category of Marketing:
Related Library Topics
Recommended Books
Basics, Planning and General Information
Basics, Planning and General Information
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Market Research and Trends
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Competitive Intelligence
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Note to nonprofits: Nonprofits "compete" with other nonprofits, too. They compete for funding, attention from their communities and for staff. Also, funders often want to see if their grantees have closely considered whether other nonprofits are already offering the same services in the same areas. So nonprofits should use competitive intelligence, too.
Nonprofit
Field
Guide to Nonprofit Program Design, Marketing and Evaluation
- by Carter McNamara, published by Authenticity Consulting, LLC. There are few books, if any, that explain how to carefully plan, organize, develop and market a nonprofit program. Also, too many books completely separate the highly integrated activities of planning, marketing and evaluating programs. This book integrates all three into a comprehensive, straightforward approach that anyone can follow in order to provide high-quality programs with strong appeal to funders. Includes many online forms that can be downloaded. Many materials in this Library topic are adapted from this book.
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Also See
Public Relations -- Recommended Books
Sales -- Recommended Books
