Framework for a Basic Nonprofit Strategic Plan Document
© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC.
Directions
The following framework will guide you through completion of your goals-based basic strategic plan document. (There are many models of strategic planning -- this framework is for goals-based planning.) Each section includes directions. Many sections include examples, as well. In addition, sections includes links to related, additional information to help the reader fill out that section of the framework. .Readers are encouraged to work with a planning team in their organization to fill in this framework. After completing this framework, readers can move information from the framework to a more suitable document to be the final version of the strategic plan document, if desired.
(Note that there are a wide variety of perspectives and approaches regarding strategic planning. The library topic Strategic Planning provides overviews of many of these perspectives and approaches.)
[NAME OF YOUR NONPROFIT ORGANIZATION!]
STRATEGIC PLAN
for the period
[insert dates!] [insert date that plan was authorized by board by directors!]
TABLE OF CONTENTS
Executive Summary
Board Authorization of Strategic Plan
Organizational Description
Mission, Vision and Values
Goals and Strategies
Appendices
A - Action Planning (objectives, responsibilities and time lines)B - Description of Strategic Planning Process Used
C - Strategic Analysis Data (External Analysis, Internal Analysis & List of Issues)
D - Goals for Board Committees and Chief Executive Officer
E - Staffing Plans
F - Operating Budgets
G- Financial Reports (Budgets, Statements, etc.)
H - Monitoring and Evaluation of Plan (Criteria, Responsibilities and Findings)
I - Communicating the Plan
Executive Summary
(Complete this section after you have finished the other sections of the plan document. The Executive Summary describes plan highlights to funders, board members, employees and other skakeholders. The Executive Summary should be one to two pages in length at most. It should include very concise descriptions of the most important information from the strategic planning process and its results. For example, include very brief descriptions of what's in this document and how to use the document, strategic issues and goals, when the plan will be implemented, how the implementation will be monitored and by whom, and any specific actions required by upper management.)_______________________________________________________________________
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Board Authorization of Strategic Plan
(Authorization designates board member's approval of the strategic direction and action plans described in this strategic plan document.)Name of Board Member: ______________________________ Date Signed: _________
Name of Board Member: ______________________________ Date Signed: _________
Name of Board Member: ______________________________ Date Signed: _________
Name of Board Member: ______________________________ Date Signed: _________
Name of Board Member: ______________________________ Date Signed: _________
Name of Board Member: ______________________________ Date Signed: _________
Name of Board Member: ______________________________ Date Signed: _________
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Organizational Description
This section should include information that will
be informative, particularly to readers from outside of the organization.
- Brief overview of history of organization
- Description of major programs and services
- Overview of major accomplishments and other highlights during history of organization
Mission Statement
The mission statement is a concise description of the purpose of the organization. It answers the question: Why does our organization exist? When answering this question, include the nature of your services, groups of clients that you serve and how you serve them. The mission statement should provide continued direction and focus to your plans, programs and services from your organization. Post your mission statement throughout your nonprofit, on all stationery, in your plan documents, etc. (For additional assistance, see Writing Mission Statements.Example: "To support individual and community development in Minneapolis by ensuring all adults between the ages of 18 and 65 achieve gainful employment in the community."
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Vision Statement
The vision statement is an inspirational, compelling answer to the question: What do you hope for your clients? Ideally, it should be written in a compelling, inspirational fashion. Post your vision statement throughout your nonprofit. (For additional assistance, see Writing Vision Statements.)Example: "Every adult in Minneapolis is fulfilled from employment that contributes to their individual and community development."
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Values Statement
The values statement depicts the priorities in how the organization carries out activities with stakeholders. The board and chief executive should regularly reference the values statement to provide guidance to the nature of how the nonprofit and its programs should operate. (For additional assistance, see Writing Values Statements.)Example: "We believe that:
- Employment provides opportunity for adults to develop community and themselves.
- Every person deserves opportunity for gainful employment.
- Gainful employment of all citizens is a responsibility of all citizens."
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Goals and Strategies
Goals are identified from having taken a wide look around the outside of the organization (an external analysis) and careful look inside the nonprofit (an internal analysis), and then identifying what are the most important issues to address. Appendix C includes information to organize this analysis.Your Goals Should Be "SMARTER"
When you design and word your goals, be sure they are "SMARTER", that is, specific, measurable, acceptable to the people working to achieve the goals, realistic, timely, extending the capabilities of those working to achieve the goals and rewarding to them. Don't worry so much about having to specify goals to be exactly "correct". Your goals are likely to be modified somewhat as you give more attention later on to program design.
You Will Have Organization-Wide and Program/Service-Specific Goals
You will probably have organization-wide goals, for example, goals in regard to building and running your nonprofit, for example, board development, staffing, getting a new building, etc. You also will probably have service goals that directly in regard to providing products or services to your clients, for example, providing transportation service to clients, training services to clients, etc. Note that the service goals are very important later on when designing program design, marketing and evaluation plans.
Write Down Goals to Address Issues
Below, write down the strategic goals that must be achieved in order to address the issues listed in Appendix C. Think about what must be achieved in order to address the issues. Consider goals over the term of your strategic plan, but look very closely at the next year especially. (For additional assistance, see Strategizing.)
Write Down Forward-Looking Goals
Next, write down more forward-looking goals. If you are developing a new nonprofit, then you'll probably have goals to build a board, do a strategic plan, do a market analysis to build a program, get volunteers, hire staff, etc. Consider goals over the term of your strategic plan, but look very closely at the next year especially. (For additional assistance, see Strategizing.)
Next, Associate Strategies with Each Goal
Next, under each goal, write down the major approaches (or strategies) that must be used to achieve each goal. Consider strategies over the term of the strategic plan, but especially over the next year. (For additional assistance, see Strategizing.)
Now Consider: Are the Goals and Strategies Closely Aligned with Nonprofit's Mission, Vision and Values?
Does each goal and its associated strategies really contribute toward the mission and vision of the organization. Will the goals be reached by using strategies that are closely aligned with the values of the organization? If not, then very closely reconsider whether you want to pursue those goals and associated strategies.
Example Goal and Strategies
Example Program Goal #1: Support at least 600 drop-outs from Minneapolis high schools to obtain diplomas or equivalent levels of certification in the calendar year 2000.Example Strategy #1.1 -- Conduct high-school equivalency training programs to drop-outs from Minneapolis high schools in the calendar year 2000
Example Program Strategy 1.2 -- Provide free transportation to enrollees in the program
Example Program Strategy 1.3 -- Provide subsidized child care to enrollees in the program
Goals and Strategies (Cont.)
(Make copies of this page as needed.)
Your Goals and Strategies
Goal # __ (Write them to be "SMARTER")_______________________________________________________________________
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Action Planning (objectives, responsibilities and timelines)
In the section labeled "Your Action Plans" below, write down action plans, especially for the next year. Action plans specify how the strategic goals and strategies will be carried out. Action plans often include various objectives to be reached while achieving each goal, who is responsible for achieving each objective and by when. Write objectives to be "SMARTER". (For additional assistance, see Action Planning.)
Example Action Plan
Example Program Goal #1: Support at least 600 drop-outs from Minneapolis high schools to obtain diplomas or equivalent levels of certification in the calendar year 2000Example Strategy #1.1 (for Goal #1): Conduct high-school equivalency training programs to drop-outs from Minneapolis high schools in the calendar year 2000
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| 1.1.1. Complete program plan | 2/1/99 | Program Director | |
| 1.1.2. Hire training director | 3/31/99 | Program Director | |
| 1.1.3 - Develop training program | 1/1/00 | Program Director | |
| 1.1.4 - Contract with high schools to get referrals about drop outs | 9/1/99 | Program Director | |
| 1.1.5 - Pilot and evaluate pilot program | 3/1/00 | Program Director | |
| 1.1.6 - Train at least 600 drop outs | 12/31/00 | Program Director | |
| 1.1.7 - Test to ensure at least 600 qualify for high school diplomas | 12/31/00 | Program Director | |
| 1.1.8 - Finish program evaluation | 2/15/01 | Program Director |
Other example strategies to meet goal #1 might include:
Example Program Strategy 1.2 -- Provide free transportation to enrollees in the program
Example Program Strategy 1.3 -- Provide subsidized child care to enrollees in the program
Action Planning (who is going to do what and by when)
(Make copies of this page as needed.)
Your Action Plans
Goal # __
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Strategy # __ . __
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Appendix B - Description of Strategic Planning Process Used
This appendix might include, for example,
- description of how the strategic plan document was developed
- who was involved in the planning
- any major problems and lessons learned during the planning process
- etc.
Appendix C - Strategic Analysis Data -- External Analysis
Strategic analysis includes taking a careful look at the external environment and the internal environment of the organization, and then identifying any critical issues or priorities from this analyses. It is from these priorities that strategic goals often are identified. An external analysis looks at societal, technological, political, and economic trends effecting the organization, e.g., trends in donations, recent or pending legislation, federal funds, demographic trends, rate of access to trained labor, and competition. In your external analysis, don't forget to look at stakeholders impressions of the organization, including funders, clients, community leaders, volunteers, etc. Other trends are trends in donations, recent or pending legislation, federal funds, demographic trends, rate of access to trained labor, competition, stakeholders impressions of the organization, etc. (For additional assistance, see Environmental Scan.)From out external analysis, we identified the following trends and how they might effect our nonprofit:
Political trends: ________________________________________________________
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Economic trends: _________________________________________________________
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Opportunities and Threats
Now, from consider the external influences on the organization, write down the opportunities and threats facing the organization. (For additional assistance, see Looking at Organization's Strength's, Weaknesses, Opportunities and Threats (SWOT).)
Opportunities for the organization:________________________________________
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Threats facing the organization: __________________________________________
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Appendix C - Strategic Analysis Data -- Internal Analysis
Now write down the strengths and weaknesses of the organization, e.g., about the quality of operations of the Board,programs, staffing, finances, fundraising, marketing, etc. (For additional assistance, see Looking at Organization's Strength's, Weaknesses, Opportunities and Threats (SWOT).)
Strengths of the organization:_____________________________________________
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Weaknesses of the organization:____________________________________________
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Appendix C - Strategic Analysis Data -- Listing of Strategic Issues
New nonprofits, in particular, are often better off to first look at the major obstacles or issues that if faces, and next identify the more forward-looking, developmental goals to accomplish over the next few years. For example, current issues might be that the chief executive is not being paid, the board is not achieving a quorum, there is no money at all, etc. Developmental goals for a new nonprofit might be, for example, build a board, do a strategic plan, do a market analysis to build a program, get volunteers, hire staff, etc.To identify the key issues identified from your strategic
analyses, consider the following guidelines:
a) From considering the effects of weaknesses and threats that
you identified, what are the major issues that you see? List as
many as you can. Consider issues over the term of your strategic
plan, but look very closely at the next year especially. Many
organizations have stumbled badly because they ended up "falling
over their feet" while being focused much too far down the
road.
b) Consider each of issues. Ask whether its important
or urgent. Often, issues seem very important when
they're only urgent, for example, changing a flat tire is an urgent
issue -- but you'd never put "changing a tire" in your
strategic plan. Attend only to the important issues and not the
urgent issues.
c) Deal with issues that you can do something about. Issues that
are too narrow do not warrant planning and issues that are too
broad will bog you down.
d) Issues should be clearly articulated so that someone from outside
of the organization can read the description and understand the
nature of the issue.
(The following links may be useful at this point when identifying
issues: Unique
Nature and Struggles of Traditional Small Nonprofits
and Life Cycles of Organizations.)
Key issues that our organization must address through use of this strategic plan include:
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Appendix D -Goals for Board Committees and Chief Executive Officer
Organize Appropriate Board Committees
Board committees should be developed that associate with each of the major areas of strategic goals. For example, if a strategic goal is to build and develop the board, then consider a Board Development Committee. For example, if strategic goals include developing new programs, then consider a Programs and Marketing Committee. (Of course, you will have other types of board committees to address ongoing major activities that are not directly associated with types of strategic goals, for example, an executive committee.)
Build Board Work Plans
One of the best ways to ensure that board committees are fully participative and effective is through use of work plans for each board committee. With the board members, design work plans for each committees. Write goals and/or objectives to be "SMARTER". A work plan is the plan that each board committee references to guide completion of their contribute to the organization's strategic plan. For example:Example Program Goal #1: Support at least 600 drop-outs from Minneapolis high schools to obtain diplomas or equivalent levels of certification in the calendar year 2000
Example Strategy #1.1 (for Goal #1): Conduct high-school equivalency training programs to drop-outs from Minneapolis high schools in the calendar year 2000
Board Committee: Program and Services Committee
Board Chair: John P. Services
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Work Plans for Your Board Committees
(Make copies of this page as required.)Board Committee ___________________________________________
Committee Chair ___________________________________________
Goal # ____ (Write them to be "SMARTER")
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Strategy __ . __
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Goals for the Chief Executive
The board is responsible to provide ongoing governance and direction the nonprofit organization. Usually, the board decides to carry out their responsibilities by including the role of a chief executive in the nonprofit organization. The board is responsible to oversee the performance of the chief executive and evaluate the performance of the chief executive on a regular basis.The chief executive should be attending to responsibilities and goals that are directly aligned with the strategic goals of the organization (as should the responsibilities and goals of everyone else in the organization). Therefore, after strategic goals have been identified, it's timely for the board to update the performance goals of the chief executive (who, in turn, updates the performance goals of everyone else in the management and staff of the nonprofit organization). (For additional information, see Performance Management, Board of Director's Evaluation of Chief Executive and Employee Performance Management.)
Goals may need to be reworded to be more specific to the authority and resources of the chief executive role.
Goals should be designed and worded to be "SMARTER", that is, specific, measurable, acceptable to the chief executive, realistic, timely, extending the capabilities of the chief executive and rewarding for him or her to accomplish.
Your Goals for Your Chief Executive
(Write goals to be "SMARTER".)1. ___________________________________________________________________
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Appendix E - Staffing Plans
Reference each of the strategies to reach the goals and consider what kind of capabilities are needed to implement the strategies. This might seem like a lot of guesswork, particularly if you don't have experience in supervision. However, don't worry so much about being exactly correct -- you will likely refine your staffing plan later on as you design and plan your programs in the nonprofit development process. If you are developing a new nonprofit, you might think about including the following typical roles in your initial staffing plan (but again, consider these roles in terms of implementing the strategies in your plan): chief executive, administrative assistant and program directors for each of your major service goals. However, it's common that the chief executive is also a program director for the first year or so. You may end up refining the staffing plan as you complete action planning, along with identifying who will accomplish each of your objectives. (The following links may help you when developing your staffing plan. See Traditional Design of a Small, Incorporated Nonprofit Business Organization and Organizing Staff.)Note that in the following table, staffing is specified in terms of full-time equivalents (FTEs). One FTE is equal to one full-time staff position throughout the year. If staff will start half-way through a year, than include .5FTE, etc.
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Appendix F - Operating Budgets
In the table labeled "Your Budget Planning" included below, list the resources you will need to achieve the goals in the strategic plan and the costs to get and use the resources -- especially over the next year. You don't have to be exactly accurate -- besides, you may end up changing your budget as you give more attention to program design and planning. You should do a budget for each of the years included in the span of time covered by your strategic plan -- but give particular attention to the first year of the time span.Look at each of your service, or program, goals. Think about how much revenue the program might make from fees, grants, donation, etc. Next, think about the expenses to run the program, such as human resources, facilities, equipment, special materials for programs, marketing and promotions, etc. Note that this budget information usually can be used later on with program budgets and grant proposals. In an upcoming module about program planning, we'll likely modify your operating budget to include updates from program planning, including developing program budgets.
Now think about what resources will be needed for central administration. Will you need a chief executive officer, assistants, program directors, etc?
(For additional information, see How Do I Prepare a Budget?)
Example Operating Budgets
The following multi-year budget is an example to help you think about the types of resources you may need to achieve the goals in our plan and to help you think about how you'll develop your operating budgets.Note that the following budget includes 40% "fringe" -- this is the extra amount budgeted to cover benefits, for example, medical insurance, social security taxes, retirement contributions, etc. You should find estimates of the current fringe rate for salaries -- or, you can budget specific amounts for each of the specific benefits.
Also note that the following is a rather simple budget format and should be modified to suit the needs and nature of your organization.
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| Chief executive officer (include yearly salary + 40% for benefits, etc.) | |||
| Administrative assistant (include yearly salary + 40% for benefits, etc.) | |||
| Travel | |||
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| Rental of office space (central offices and 4 classrooms) | |||
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| Utilities (electricity, water, heat) | |||
| Telephone (local & long-distance) | |||
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Central Administration -- Equipment: |
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| Training equipment, projectors, etc. | |||
| Vans (4 for student transportation) | |||
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Central Administration -- Marketing and Promotions: |
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| Media plan (brochures, newspaper ads, etc.) | |||
| Yearly meeting | |||
| Annual report | |||
| Build and maintain mailing list | |||
| Web page development and maintenance | |||
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Other Expenses: |
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| Subscriptions, books, etc. | |||
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| Program director (include yearly salary + 40% for benefits, etc.) | |||
| Program administrator (include yearly salary + 40% for benefits, etc.) | |||
| Consultant: curriculum design (3 months full-time; 9 months 2 hours per day) | |||
| Consultants: teachers (4 full time and 4 half time) | |||
| Consultants: psychologist/counselor (1 full time) | |||
| Van drivers (4 hours per day) | |||
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Training Program -- Materials: |
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| GED testing packets (600) | |||
| Grading services from Dept of Human Services (600 students) | |||
| 600 self-study guides | |||
| Support group facilitator guides | |||
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TOTAL EXPENSES |
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TOTAL SURPLUS (OR DEFICIT) (= revenue minus expenses) |
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Your Budget Planning
The following table may need to be modified to suit the needs and nature of your organization. (See the advice and materials suggested in the previous section.)|
REVENUE: |
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Program -- Personnel: |
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Program -- Other Expenses: |
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TOTAL EXPENSES |
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TOTAL SURPLUS (OR DEFICIT) (= revenue minus expenses) |
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Appendix G - Financial Reports (Budgets, Statements, Etc.)
This appendix might include, for example,
- last fiscal year's budget (planned amounts and actual amounts spent)
- current budget report
- current Statement of Financial Position
- current Statement of Financial Activities
- etc.
Appendix H - Monitoring and Evaluation of Plan
Responsibilities and Frequencies for Monitoring and Evaluation
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Key Questions While Monitoring Implementation of the Plan
(The following questions should be modified to suit the nature and needs of the organization.)Monitoring and evaluation activities will consider the following questions:
1. Are goals and objectives being achieved or not? If they are, then acknowledge, reward and communicate the progress. If not, then consider the following questions.
2. Will the goals be achieved according to the timelines specified in the plan? If not, then why?
3. Should the deadlines for completion be changed (be careful about making these changes -- know why efforts are behind schedule before times are changed)?
4. Do personnel have adequate resources (money, equipment, facilities, training, etc.) to achieve the goals?
5. Are the goals and objectives still realistic?
6. Should priorities be changed to put more focus on achieving the goals?
7. Should the goals be changed (be careful about making these changes -- know why efforts are not achieving the goals before changing the goals)?
8. What can be learned from our monitoring and evaluation in order to improve future planning activities and also to improve future monitoring and evaluation efforts?
Additional questions:
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Reporting Status of Implementation
Results of monitoring and evaluation will be in writing, and will include:1. Answers to the "Key Questions While Monitoring Implementation of the Plan"
2. Trends regarding the progress (or lack thereof) toward goals, including which goals and objectives
3. Recommendations about the status
4. Any actions needed by management
Procedure for Changing the Plan
Regarding any changes to the plan, write down answers to the questions:1. What is causing changes to be made?
2. Why the changes should be made (the "why" is often different than "what is causing" the changes).
3. What specific changes should be made, including to goals, objectives, responsibilities and timelines?
Reminders:
Manage the various versions of the plan (including by putting
a new date on each new version of the plan).
Always keep old copies of the plan.
Appendix I - Communicating the Plan
Note that certain groups of stakeholders might get complete copies of the plan, including appendices, while other groups (usually outside of the organization) might receive only the body of the plan without its appendices.Consider:
1. Every board member and member of management should get a copy
of the plan.
2. Consider distributing all (or highlights from) the plan to
everyone in the organization. Its amazing how even the newest
staff member gains quick context, appreciation, and meaning from
review of the strategic plan.
3. Post your mission and vision and values statements on the walls
of your main offices. Consider giving each employee a card with
the statements (or highlights from them) on the card.
4. Publish portions of your plan in your regular newsletter, and
advertising and marketing materials (brochures, ads, etc.).
5. Train board members and employees on portions of the plan during
orientations.
6. Include portions of the plan in policies and procedures, including
the employee manual.
7. Consider copies of the plan for major stakeholders, for example,
funders/investors, trade associations, potential collaborators,
vendors/suppliers, etc.
(For additional assistance, see Writing and Communicating the Plan.)
This plan will be widely communicated including through use of the following approaches:
1. _____________________________________________________________________
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2. _____________________________________________________________________
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3. _____________________________________________________________________
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4. _____________________________________________________________________
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5. _____________________________________________________________________
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6. _____________________________________________________________________
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7. _____________________________________________________________________
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For the Category of Strategic Planning:
Related Library Topics
Recommended Books
For-Profit Specific
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Nonprofit-Specific
Field
Guide to Nonprofit Strategic Planning and Facilitation
- by Carter McNamara, published by Authenticity Consulting, LLC. Step-by-step guidelines to customize and facilitate planners to implement the best strategic planning process to suit the particular nature and needs of their nonprofit. This is one of the few books, if any, that explains how to actually facilitate planning. Includes many online forms that can be downloaded and used by planners. Many materials in this Library's topic about strategic planning are adapted from this book.
The following books are recommended because of their highly practical nature and often because they include a wide range of information about this Library topic. To get more information about each book, just hover your cursor over the image of the book. A "bubble" of information will be displayed. You can click on the title of the book in that bubble to get more information, too.
Also See
Planning and Project Management -- Recommended Books









